Fair Usage Policy

1. Purpose

This Fair Usage Policy ("Policy") ensures that all VaultFuzion customers receive reliable and consistent service quality. It applies to storage consumption, API usage, and backup frequency across all subscription tiers.

2. Storage and the Managed Storage add-on

Kapsul8 in South Africa is bring-your-own-storage by default: point it at an S3-compatible bucket you own and there is no VaultFuzion storage allocation and no storage charge payable to us. Prefer us to hold the bytes? The optional Managed Storage add-on is a flat R16 per seat per month for a pooled 50 GB per seat, stored in Johannesburg (Z1), with overage at R1/GB/month. The allowances below describe that pooled Managed Storage add-on and apply across every volume band; bring-your-own-storage tenants pay R0 to VaultFuzion for storage.

Storage includes all backup snapshots across Exchange, OneDrive, SharePoint, and Teams. Content-addressable deduplication is applied before calculating usage.

2A. Kapsul8 EndpointBackup storage

Endpoint Backup is bring-your-own-storage. Snapshots are written to an S3-compatible bucket you provide, in your own cloud account, and your storage provider bills you directly. There is no VaultFuzion storage pool, no per-seat or per-endpoint allowance, and no storage overage payable to VaultFuzion — the pool is your bucket.

The allowances and overage rates in section 3 govern the Microsoft 365 line under the optional Managed Storage add-on. They do not apply to Endpoint Backup, and they do not apply to Microsoft 365 tenants on bring-your-own-storage.

Retention defaults still apply, because they govern how long we keep pointing at data rather than how much you may store: 30 days on Base and a 90-day default on Pro, configurable up to six months. Change Block Tracking on the Pro tier reduces what is written on each incremental, which lowers what your storage provider charges you.

Important: Kapsul8 EndpointBackup is currently supported only on Windows 10, Windows 11, Windows Server 2016, 2019, and 2022. macOS, Linux, and other operating systems are not eligible under the Endpoint Backup tiers.

3. Overage Policy

When a tenant reaches 80% of their storage allocation, we will send a notification to the MSP administrator. At 100%, backup operations continue but the MSP is billed for overage storageon top of the pooled Managed Storage allowance.

South African customers: The overage rate is R1 per GB per month (ZAR). This rate applies to customers domiciled in or billing from South Africa.

International customers: Overage rates for customers outside of South Africa are specified in your signed subscription agreement. The Company will provide at least thirty (30) days' written notice before applying overage charges to international accounts.

Overage charges are calculated daily and billed at the end of each billing cycle. MSPs may add seats to grow the pooled Managed Storage allowance, or switch to bring-your-own-storage to remove the VaultFuzion allowance altogether.

4. Throttling Policy

To maintain service quality for all customers, the following rate limits apply:

• API calls: 1,000 requests per minute per tenant
• Backup frequency: maximum 4 snapshots per day per tenant (hourly available for Enterprise)
• Restore operations: 10 concurrent restore jobs per tenant
• Search queries: 100 queries per minute per tenant

If rate limits are consistently exceeded, we will contact the MSP to discuss usage patterns and potential plan adjustments. We will not suspend service without prior notice.

4A. Throughput & Restore Performance

Backup and restore throughput is provided on a best-effort basis. Transfer rates and completion times depend on your own network and internet bandwidth, endpoint and server performance, the volume and number of objects being protected or restored, and the availability of upstream services such as Microsoft 365. VaultFuzion does not guarantee any specific transfer rate, throughput, or backup/restore completion time, and does not publish a throughput service level.

Any published availability target (for example, 99.9% monthly availability) relates to the availability of the Platform and its control plane only. It is not a guarantee of backup or restore speed. Recovery Point Objectives (RPOs) and Recovery Time Objectives (RTOs) are targets, not guarantees, and are addressed in the Terms of Use and your signed subscription agreement.

5. Prohibited Usage Patterns

The following usage patterns are considered outside fair usage:

• Using VaultFuzion as a primary data store rather than a backup destination
• Automated high-frequency restore operations for non-recovery purposes
• Storing non-Microsoft 365 data through API manipulation
• Creating artificially inflated seat counts to obtain disproportionate storage
• Repeatedly archiving and re-activating seats to avoid per-seat billing obligations

5.1 Archived Seat Policy

Archived seats (mailboxes where active backup protection is paused but historical data is retained) are billed at 50% of the active per-seat rate across all subscription tiers. Archived seats do not incur per-seat add-on charges. Billing is calculated using the peak seat count (active + archived) recorded during the billing period to prevent end-of-period adjustments.

Archived billing continues for the duration of the configured retention period or until all data for the archived seat is destroyed, whichever is later. Seats under active legal hold remain at the archived rate indefinitely until the hold is released and data is destroyed.

6. Enforcement

The Company reserves the right to contact customers who exceed fair usage thresholds. We will always provide at least 14 days' notice before applying any restrictions. Our goal is to work collaboratively with MSPs to find the right plan for their needs.

7. Reserved Rights

The Company reserves the right to change fair usage limits, storage allocations, overage rates, and throttling thresholds at any time with at least thirty (30) days' written notice to your registered billing contact. The default fair usage allocation under the Managed Storage add-on is 50 GB per seat per month across all volume bands, unless a different allocation is explicitly specified in your signed subscription agreement or contract. Bring-your-own-storage tenants store in their own bucket and have no VaultFuzion allocation.

The Fair Usage Policy, including all storage limits, overage calculations, and enforcement procedures, may be modified, suspended, or replaced by us, in our sole discretion. Changes will be communicated via email and will take effect no earlier than thirty (30) days after notification. Continued use of the Platform after the effective date of any policy change constitutes acceptance of the revised policy. This policy is subject to the Terms of Use, which govern in the event of any conflict.

8. Contact

For questions about this Policy, contact us at info@kapardyn.com.

VaultFuzion is a product of Kapardyn, a wholly-owned division of Synchplus Consulting (Pty) Ltd, a company registered in the Republic of South Africa. All agreements are entered into with Synchplus Consulting (Pty) Ltd.